A Case Study of Seagate ST16000NM001G Data Recovery

We had another Seagate helium-filled hard drive data recovery case, and at HelpDisc, we continue to work at the same pace!

In the event of a hard drive firmware failure, prompt action is crucial to minimize data loss and restore functionality. Recently, our company encountered such a situation when we received a Seagate ST16000NM001G hard drive with a firmware problem. In this blog post, we’ll walk you through the steps we took to address the issue and successfully recover the data.

Identifying the Problem

Upon receiving the Seagate ST16000NM001G hard drive, we diagnosed the firmware problem, which prevented access to the data stored on the drive.

Steps Taken for Data Recovery

1. Unlocking the Firmware and Gaining ATA Access:

Our first step was to unlock the firmware of the hard drive to gain ATA access. This allowed us to communicate with the drive and initiate the recovery process.

(picture: firmware unlocked, ATA access granted)

2. Exploring the Firmware:

Upon accessing the firmware, we discovered three copies of the SYS file, a crucial component of the drive’s operating system.

 (picture: firmware access showing three copies of the SYS file)

3. Regenerating Module 2B:

Our examination revealed that the translator was damaged, specifically experiencing a failure on module 2B (SYS file 28). To address the damaged translator, we initiated the regeneration of module 2B. This involved repairing the faulty component and restoring its functionality within the firmware.

 (picture: damaged translator, failure of module 2B)

4. Successful Firmware Repair:

With the module 2B regenerated, we were able to repair the firmware of this Seagate ST16000NM001G hard drive. With the translator fixed and all necessary components restored to working order, the firmware was successfully repaired.

 (picture: module 2B regenerated, firmware repaired)

5. Accessing the Data:

With the firmware issue resolved, we finally gained access to the data stored on the hard drive. Our client was relieved to discover that their critical information was intact and retrievable.

(picture: ST16000NM001G data access granted)

Conclusion

The successful recovery of data from the Seagate ST16000NM001G hard drive highlights the importance of proactive data recovery procedures and the expertise required to address firmware challenges effectively. At our company, we remain committed to providing comprehensive solutions for data recovery and ensuring the integrity of our clients’ information, even in the face of unexpected and seemingly unconquerable obstacles. If you encounter similar issues with your storage devices, don’t hesitate to reach out to us for expert assistance and reliable service.

Thank you for reading our blog post. If you need your data recovered, have any questions or would like to share your experiences, feel free to contact us at office@helpdisc.rs.com or office@hddsurgery.com.

HelpDisc D.O.O.

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Many years of experience in the field of data recovery and more than 11,000 satisfied clients guarantee the quality of our services. HelpDisc data engineers use modern software and tools that we have developed ourselves within the HDDSurgery brand. If you have a problem with lost data, write to us or fill out online request.